How to install Hesk Support Ticket System on Linux Ubuntu

Описание

Following on from our previous video showing how to create a Linux Ubuntu virtual server, we now show you the steps to install the Hesk support ticket system.
Installing Hesk on Ubuntu is easy with this step by step guide.

As promised in the video, here's a handy list of all the commands necessary during this process. Simply copy and paste into your SSH terminal. If it helps, we used PuTTY a our SSH terminal in this case.

Here's the commands you'll need:

sudo add-apt-repository ppa:ondrej/php

sudo apt-get update –y

sudo apt install mariadb-server

sudo mysql_secure_installation

sudo mariadb

GRANT ALL ON *.* TO 'ServerAdminAccountHere'@'localhost' IDENTIFIED BY 'ServerAdminPasswordHere' WITH GRANT OPTION;

CREATE DATABASE heskdb;

CREATE USER 'heskuser'@'localhost' IDENTIFIED BY 'CreatePasswordHere';

GRANT ALL PRIVILEGES ON heskdb.* TO heskuser@localhost IDENTIFIED BY "PasswordFromPreviousLineHere";

FLUSH PRIVILEGES;

EXIT;

sudo apt-get install apache2

sudo apt-get install php8.0 libapache2-mod-php8.0 php8.0-common php8.0-fpm php8.0-cgi php8.0-bcmath php8.0-gd php8.0-imap php8.0-intl php8.0-apcu php8.0-cli php8.0-mbstring php8.0-curl php8.0-mysql php8.0-xml

sudo mkdir /var/www/html/hesk

sudo apt-get install zip

The download link for the Hesk system:
https://www.hesk.com/download.php

NOTE:
At the time of creating this video, the current version of Hesk is 3.4.2
This means that the corresponding zip file is named "hesk342.zip". Obviously, with newer versions of Hesk, you'll need to change any references we've made from "342" to whatever the current version is when you do this.

sudo unzip hesk342.zip -d /var/www/html/hesk

sudo chown -R www-data:www-data /var/www/html/hesk
sudo chmod -R 755 /var/www/html/hesk

URL format for accessing your installation of Hesk:
http://yourserver/hesk/install

Don't forget to delete your "install" directory:
sudo rm -rf /var/www/html/hesk/install/