Mitel Connect Troubleshooting - How to Use TMS and NCC logs

Описание

Learn how to use the Mitel/ShoreTel TMS and NCC logs to troubleshoot and diagnose common problems. This video has hands-on training from a Mitel pro and covers the tips and tricks you need to know to make it easier to use TMS and NCC logs.

This video covers the Mitel Connect Client for Mitel On-Site (formerly ShoreTel Connect). We review the Mitel Connect Telephony Management Server (TMS) Network Call Control (NCC) log files and how we use them for troubleshooting.

This training is recommended for any technical or primary ShoreTel / Mitel support contact in your organization. This webinar is good for organizations that have already migrated to Connect, and for those seeking to learn more about Connect features before migrating.

Training Agenda:
- Telephony Management Server (TMS) Network Call Control (NCC) logs
- Where to find each calls unique GUID
- How to read the TMS NCC Logs
- Voice quality statistics in the TMS NCC Logs
- Statistics include packet loss, jitter and delay for each call leg.

We host a live Mitel / ShoreTel training webinar monthly if you would like to attend our next webinar register by following the link below:
https://attendee.gotowebinar.com/rt/8260272830658061069

For more information or a technical walkthrough of our products please contact us today:
877-Verteks
www.Verteks.com
https://www.verteks.com/services-solutions/voice/