Orchestrating Service Restoration in Complex Adaptive Systems

Описание

The nature of complex and adaptive technology makes it inevitable that organizations will face service outages despite their best effort at designing high availability environments. When this occurs, it is critical that organizations have well defined and integrated detection, response, and communication practices to restore service as quickly as possible. Due to the dynamic nature of these same systems, the impact and criticality of service failure can change quickly, dramatically, and unexpectedly, requiring very different support models.

In this informative session, Troy and Prashant provide an overview of the three separate processes. They outline how they are related and how each one is triggered to support the rapid service recovery processes to ensure the best possible Mean Time to Repair (MTTR) balanced with cost and risk.